INTERLIBRARY BORROWING
How Are Requests Submitted
The requests should be submitted to deliverEdocs system – the web based interlibrary loan/document delivery management system. For the first time user of the deliverEdocs services, you must register with the system by typing your personal information correctly and choosing your user name and password.
Fill in the form and give the most complete entries and accurate citations possible. Providing complete bibliographic information including author, title, date of publication, volume number, article title, pages needed, ISBNs, ISSNs when available is essential for efficient service to patrons. This helps staff members process your requests quickly and reliably.
There is to be only one article/book chapter or one loan per request form, therefore only the first article/book section will be supplied if more than one article/chapter or loan is requested.
What May Be Borrowed
Anything not owned by the TAMU libraries may be borrowed if it is owned by another library that will agree to lend it. However, it is often difficult to borrow bound periodicals/magazines, rare books, genealogy books, reference books, textbooks, sound and video recordings. Some of the requests, we might even contact author of the work if possible when we fail all other resources.
What Is the Cost
The service is free except for patrons affiliated with Texas
State Extension Services (formerly known as TAES,
All electronically delivered photocopy items can be printed on your home or office printer. However, if you do not have access to a printer, you can purchase a library copy card and print the documents from any public terminal in the TAMU libraries. You can also request a printed copy at the following service desks for $5 per item: EVANS ILS, MSL, PSEL, WCL.
How Many Requests Can I Submit Per Day
Although we have not set a limit on the number of requests one may submit at once via the deliverEdocs services, we strongly suggest that no more than 10 requests are submitted per day. The service is heavily-used.
How Long Does It Take To Receive the Item
It generally takes 3-5 days for articles and 7-10 days to receive requested loan materials depending on availability. Some requests can take much longer, and others are here in one or two days. The interlibrary services staff members use several international interlibrary loan networks to place your requests. Requests are automatically routed to five or more libraries in a sequence. Each library has up to four days to respond to our orders. Delivery time depends on many factors, but the main variables are where the material is located and how quickly that library or supplier responds to requests. ILS users should identify sources needed well ahead of the due date of a paper or project.
If you need an item by a specific deadline, please indicate “not wanted after date” on the request form. Also, in the note field, leave a note for us, such as “RUSH, Please.” Staff members will make every effort to get the material to you in the shortest time possible. If we are unable to fill your request by the “not wanted after date,” your request will be cancelled.
How Can I Check the Status of My Request
Log in to the deliverEdocs system, under View section, click Outstanding Requests, you will then be directed to a page with a list of all your requests in process with their corresponding statuses. If you click on the transaction number of the request to your interest, you can view detailed information regarding that request.
What Does the Status of “Request Sent” Mean
Request Sent means ILS staff already submitted your request to the lending libraries, we are waiting for its arrival. We will notify you via email when we receive the item.
How Will I Know When the Requested Item Has Arrived
When your requested items are ready to be picked up, staff will notify you by email. Loans must be picked up at the library selected when you first registered with deliverEdocs system. For distance education students and TAMU system agencies’ users, we will mail the items to your home address with UPS postage prepaid return address label. Photocopy items will only be posted on the web for you to download, print. Log in to the deliverEdcos system, under View section, click Electronically Received Articles. The items are viewed in adobe acrobat.
How Long Can a Borrowed Item Be Kept
The loan period is assigned by the lending library. Please check the due date printed on the yellow book strap. The lending library may impose restrictions on use, such as LIBRARY USE ONLY, NON-RENEWABLE, or USER’S SIGNATURE REQUIRED. In some cases, they may also elect to give us a shorter loan period. We ask your cooperation to abide by these restrictions so we may continue to use these libraries’ collections on behalf of the TAMU community.
How Can I Renew an Interlibrary Loan Item
Log in to the deliverEdocs system, under View section, click Checked Out Items, click on the transaction number of the request you want to renew, at the top of the request, click Request Renewal. Please renew the item before the due date. A two-week renewal will be automatically granted until we hear from the lending library otherwise. If a renewal is denied by the lending library, we will notify you via email, and let you know the new due date of the loan.
Interlibrary loan item could also be renewed in person at the Evans Interlibrary Services desk, by telephone (979-845-5641), or by email (ilsshare@lib-gw.tamu.edu)
Occasionally a lending library tells us at the time of the loan that they will not honor a renewal request. If there is such a restriction, it will be noted on the yellow strap of the loan cover.
Where Should a Borrowed Item
Be Returned
All borrowed items must be returned to the Evans ILS counter, or West Campus Access Services Desk, or to the PSEL Circulation Desk. If ILS closes after its business, please return the ILS item to the EVANS Circulation Desk. Do not place yellow strap interlibrary loan items in library’s book drops located throughout the campus. Please leave the yellow book strap attached to the item. Materials obtained through Interlibrary Services are for your exclusive use and are your responsibility from the time they are picked up until they are returned to the above mentioned service desks.
Are There Fines for Overdue, Lost or Damaged Items
Late return of materials can jeopardize the TAMU libraries’ opportunity to borrow from other libraries in the future. Lending libraries may assess overdue, lost, and damage fines. You will be financially responsible for any late fees, replacement costs of lost material, and cost of damages levied by the lending library.
Failure to abide by the ILS rules may result in the suspension of deliverEdocs services privileges.
Why Am I Blocked From Using deliverEdocs
Services
You will be blocked from using deliverEdocs services if you failed to return the interlibrary loan item past its due date.
You will be blocked once you graduate from TAMU or move to another institution.
If you believe there is a mistake for us to block you, please contact us at 979-845-5641 (ilsshare@lib-gw.tamu.edu).
Why Don’t I See All My Old Requests When I Look At My
Request History
From time to time, we purge older records from deliverEdocs system. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the state law.
Is Security a Problem If I Use a Public Workstation
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser’s Back button to recall a page from the cache, or by finding a page with your personal information in the browser’s history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
Access deliverEdocs only from your personal computer or an oterhwise secure workstation.
When using a public access workstation: delete from the history file those pages that contain your personal information; Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
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